If you have a technical question regarding a GenWay product we encourage you to contact us as soon as possible and let us know. There are two preferred methods of contact.

1) GenWay offers an online technical support form which can be accessed by clicking here. Please be sure to fill out the form to best of your ability and be as specific as possible. A GenWay Technical Service Representative will receive your inquiry via e-mail as soon as you submit. Your question will be answered as quickly and as thoroughly as possible.

2) Alternatively, you are encouraged to utilize GenWay’s live online chat program (Live Chat) which is located on the right of all GenWay pages. Clicking this link will instantly connect you to a knowledgeable Technical Service Representative.

We understand that, in research, when you have questions you want quick answers. While it is certainly fine to contact us by phone, please understand that the majority of questions we receive take some additional time and research to answer. Submitting your inquiry either by online form or Live Chat gives us the opportunity to thoroughly answer every facet of your question.

Unfortunately, we cannot provide free samples of our catalog antibodies or recombinant proteins. Our catalog product datasheets contain testing information regarding validated applications and validated species cross-reactivity. GenWay offers a money-back guarantee that these products will work for their listed applications and species.

GenWay provides validation discounts on select products. If you are interested in validating a product for a new application or species please send your request through our online tech form. Please include the catalog # of the product you are interested in, including a brief description of the intended validation study. We will take a look at the proposal and contact you with a discount offer.

GenWay’s online catalog contains over 500 secondary antibodies - chances are very good that we have the one you are looking for. Please use our “Search Secondary Ab” feature located on the bottom right hand side of screen for help. Please remember, the cross-reactivity (Xreactivity) field should contain the same species as your primary antibody. Also, choose a conjugate that is appropriate for your application to help narrow the search.

GenWay’s strives to provide as much up-to-date information as possible for all products. This information includes application and species cross-reactivity as well as any publication information. You can be sure that if we know that one of our products is recently citied, the corresponding datasheet will be updated as soon as possible. Publication citations, if available, will be found below the testing section and above the background reference section on the datasheet.

GenWay cannot guarantee that an antibody will work for a species that has not been validated. We can, however, make some educated guesses based the sequence that was used to generate the antibody. SwissProt provides a searchable database containing sequences for protein targets by species as well as a sequence alignment program called Sim. If a polyclonal anitbody was generated using full length protein, a sequence analysis of the cross-reactive species against your species of interest can be preformed using Sim. Generally, we recommend >80% identity for cross-reactivity.

If the antibody was generated using a peptide, an alignment should be done between the peptide sequence and the protein sequence of interest. We try to provide the antigen sequence whenever possible but sometimes the exact sequence is commercially sensitive and not available. If you cannot find the peptide immunogen sequence on the datasheet, please fill out an online tech form requesting the sequence. We will try to send it to you but may send you a longer sequence that contains the immunogen.

Remember, even if the aligned sequences have a high identity score we cannot guarantee cross-reactivity. If you are not familiar with sequence alignment software we would be happy to do an alignment for you and e-mail you the results along with our opinion regarding the possibility of cross-reactivity. If you would like us to perform an alignment, please fill out an online tech form and include the catalog number of the antibody you are interested as well as your species of interest.